Refund Policy

Cancellations

We accept cancellations up until the time the shipment has not been dispatched. The dispatch is notified in the form of an Airway Bill (“AWB”) tracking number communicated by e-mail. In rare cases of the AWB being communicated and the shipment not picked up, cancellations shall be entertained.

A full refund will be issued in the case of cancellations.

The cancellations can be requested ONLY by the following modes of communications

  1. E-mail: hello@thepostcard.in
  2. Call: +91 96064 29067

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Exchange, Return & Refund

We will accept returns in case

  1. the product is expired or has less than 15% of the shelf-life remaining at the time of delivery, which should be verified by providing relevant images.
  2. there is a visual damage that can be attributed to the manufacturing or packaging of the product and is mutually agreed upon by our team and the customer.

In all the cases of agreement of grievances mentioned above, a refund or replacement shall be provided basis the customer’s preferences.

The customer shall also be eligible for a refund if

  1. a specific product or order cannot be shipped/delivered due to any restrictions in shipping to customer’s delivery pin code
  2. there is/are missing item(s) in the order and the customer does not want it to be shipped for any reason and has informed about the same

In any other case, please note that we will not be able to take returns, and will try to address the concerns/grievances in the best of our capacity.

Also, please note that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.

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